Q:After logging in, the user remains stuck on the profile editing page and cannot navigate to other pages

Q: In educational institutions or companies, most accounts are directly linked to the school's or organization's administration system. However, some accounts may encounter issues where they are continuously redirected to the profile editing page upon logging in, preventing them from accessing other pages or courses. How should this situation be handled?

Q:登入後持續停留在編修個人資料頁,無法跳轉到其他頁面_封面
Preparation time
3 minutes
Difficulty
Easy
Directions

A: Please check if there are any required fields in the personal information section that have not been filled out. Required fields are marked with a red exclamation mark.

As shown in the image, the student has not filled out their email. After filling out the email, click the "Update Profile" button.

編修個人資料

 

After clicking the update button, the system will send a confirmation email to the provided email address.

寄送確認信至電子信箱

 

The student needs to access their email inbox and click on the confirmation link in the email to update their email address.

進入電子信箱確認

 

Upon returning to the platform, the student needs to click "Update Profile" again.

更新個人資料

 

Once the page redirects to the "Preferences" page, the update process is complete.

跳轉至偏好頁